Frequently Asked Questions

Volume discounts.

Please use the discount code on check-out, as the discount will not apply automatically.

Applicable to all products in the store.

5% OFF on orders from 40 USD (AED 150) – use a discount code 5PCT on check-out

10% OFF on orders from 54 USD (AED 200) – use a discount code 10PCT on check-out

Payment options.

We accept Visa, MasterCard, American Express, Diners Club credit card, as well as payment via PayPal.

For Dubai customers we offer a cash on delivery. 1 USD = 3.674 AED

Processing time.

After you place an order, we will process and dispatch it within 3-5 business days.

Delivery in UAE.

Delivery in UAE is AED 20.

Delivery in Dubai is AED 15.

Delivery within Dubai is free for orders from AED 100 (28 USD).

Worldwide shipment options.

We ship worldwide & offer standard and express options.

All orders are shipped by registered service, with a tracking number.

International standard shipment starts from USD 8.

The final shipment prices will be mentioned at check-out and will depend on the weight of the package.

Average time for the package delivery:

Worldwide Standard shipment option - 10-14 days
Worldwide Express shipment option - 3-5 days

If you select the Standard shipment option, please note that due to the pandemic, some postal services impose restrictions, causing delays.

If you select the Express shipment option, the package will be processed within 3-5 business days and then will be shipped by FedEx or DHL. A courier delivers a package within 3-5 days.

Material used for clay cutters.

Our products are made of a food safe hard plastic (PLA). It is a biodegradable and environmentally friendly material derived from corn starch or sugar cane.

Care instructions for clay cutters.

Wash by hand only in a warm soapy water and dry immediately.
Do not leave submerged in water for a prolonged period of time.
Do not wash in the dishwasher. The dishwasher may melt, warp or damage the material.
Do not use any solvent-based chemicals.
Do not use in a microwave or oven.
Max temperature +50 C / 120 F.
Some items may have various intricate and fragile design elements, so we advise to handle the items delicately. Do not apply excessive pressure.
In the event the item cracks or pieces chip off, discard the broken pieces immediately. These pieces could be a choking hazard for children and any sharp edges may cause cuts and scrapes.

Custom orders for cutters.

We happily accept custom orders. See more details here.

If you can't find an answer to your question, please feel free to contact us via Instagram messenger (@justanydream) or via create@justanydream.com